Privacy Policy

1. Introduction Welcome to Omnix (“we”, “our”, “us”), an AI-powered business automation and social media management platform owned and operated by CloudwowX. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services available at https://omnix.cloudwowx.com (the “Platform”). By using our Platform, you agree to the terms outlined in this policy.

2. Information We Collect We may collect the following information when you register, use, or interact with our Platform: a. Personal Information:

• Name, email address, phone number, business details.

• Login credentials and account settings.

b. Usage Data:

• IP address, browser type, operating system.

• Pages visited, time spent, and actions performed on the Platform.

c. Social Media & Platform Data (Including Meta/Facebook):

• Social media content you create, upload, schedule, or manage through our CRM systems.

• Connected social media accounts, authentication tokens, and related metadata.

• Analytics and Insights: When you connect your Facebook Pages or other social accounts, we request specific permissions (such as read_insights) to retrieve page reach, impressions, post engagement, and audience analytics to display within your dashboard.

d. Payment Information:

• Billing address and payment details (processed securely via our payment provider; we do not store your credit card details).

3. How We Use Your Information We use your information strictly to provide our services, specifically to:

• Provide, maintain, and support the Platform.

• Fetch and display social media analytics and insights directly to you in your dashboard.

• Process payments and manage subscriptions.

• Improve functionality, performance, and security of our AI tools and chatbots.

• Communicate with you about updates, support, and offers.

• Comply with legal obligations.

4. Sharing of Information We do not sell your personal data. We may share your information with:

• Service Providers: Third parties that assist in our operations (e.g., hosting, payment processors, analytics).

• Social Media APIs: We share necessary data back to platforms like Meta (Facebook) when you use our platform to publish content or request analytics, strictly in accordance with their respective Platform Terms and Developer Policies.

• Legal Authorities: When required by law or to protect our legal rights.

5. Data Storage & Security We store your information securely and take reasonable measures to protect it from unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure.

6. Your Rights & Data Deletion Depending on your location, you may have the right to:

• Access, update, or delete your personal data.

• Withdraw consent for processing or disconnect your social media accounts at any time, which revokes our access to your platform data.

• Request a copy of the data we hold about you.

For data deletion or access requests, contact support@cloudwowx.com.

7. Cookies We use cookies and similar technologies to improve your experience, analyze usage, and provide relevant content. You can manage cookies through your browser settings.

8. Third-Party Links Our Platform may contain links to external sites. We are not responsible for their privacy practices or content.

9. Changes to This Policy We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us If you have any questions about this Privacy Policy, our data practices, or our relationship with CloudwowX, please contact us: 📧 support@cloudwowx.com 🌐 https://omnix.cloudwowx.com